Tag Archives: customer service

IRS Worker Suspended for Violation of Hatch Act

You know the statistic about what percentage of your life is spent sleeping?  Does it shock you just a little bit and make you want to sleep less?  That’s the way I feel when I think about what percentage of … Continue reading

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Testing My Theory

Apparently it wasn’t only me who thought the new Practitioner Priority Service (PPS) guidelines were ambiguous.  I don’t think the PPS customer service reps understand them either.  The best I could tell, I thought that they would be checking qualifications more closely, … Continue reading

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IRS Stat Interpretation

I always find it interesting that when the IRS comes out with new statistics, they try to distort them ever so slightly to appear more in their favor.  Or the IRS will highlight one thing and downplay another.  Most of the … Continue reading

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It’s always “hurry up and wait” with the IRS

It’s always “hurry up and wait” with the IRS. The Offer in Compromise (OIC) process is a perfect illustration of this point. If a taxpayer finds himself with a tax debt that he cannot pay, one of his options is … Continue reading

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IRS Hopes to Answer 63% of Calls in 2013

The Taxpayer Advocate Service (TAS) released its annual report to Congress today which focuses on a few main themes: tax code simplification/reform, increased funding for the IRS, greater safeguards against identity theft, and improved taxpayer service. For anyone working in the field … Continue reading

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International IRS Offices

US citizens and resident aliens must report their worldwide income, meaning income from all sources within or outside of the United States.  The IRS receives tax filings and payments all year round and from all over the world.  If you derive … Continue reading

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Letter Audit Process Nicer Now . . . But Not Faster

The number of IRS “correspondence audits” has risen sharply in recent years.  A correspondence audit is a type of tax audit that is handled in the following manner: The IRS sends taxpayer a letter questioning something on his/her tax return … Continue reading

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IRS Closing 43 Offices Across the Nation

Yesterday the IRS announced that it would be initiating a massive “office space and rent reduction initiative” that will save taxpayers $17.2 million in rental costs during 2012 and even more the following year.  Employees aren’t being laid off — this … Continue reading

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IRS Blunders

I knew it would be a mistake to call the IRS a couple of days before Tax Day, but I was already on the phone with the IRS and I really wanted to get some other things done.  One of … Continue reading

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IRS Seeks to Cut Spending with Employee Buyouts

The National Taxpayer Advocate released its annual report to Congress earlier this week. Their top complaint is that the IRS is severely underfunded, which is causing a number of problems, including an erosion of customer service and a dwindling of … Continue reading

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