Tag Archives: customer service

FTB Call-Back Service

There are many things that the California Franchise Tax Board (FTB) does that I would hope the IRS never adopts.  But some might appreciate it if the IRS would follow the example of the FTB when it comes to their … Continue reading

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Short Hold Times at IRS Today

I only spent about two minutes on the phone with the IRS today.  That’s a first. I was on and off just like that, and then I went on with my day.  The reason why it was so quick is … Continue reading

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The IRS is Confused Enough on their Own; Don’t Make it Worse

Good thing I have this blog as a place to vent my frustrations with the IRS.  It has been like my therapist over the years. I can really identify with Robert Wood’s article today about 1099 forms.  It was obviously … Continue reading

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2015 Filing Season Won’t be Pretty

Those who would know best are saying that we need to be prepared for one of the worst filing seasons on record during the first quarter of 2015. What makes one filing season worse than another?  It has to do … Continue reading

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IRS Worker Suspended for Violation of Hatch Act

You know the statistic about what percentage of your life is spent sleeping?  Does it shock you just a little bit and make you want to sleep less?  That’s the way I feel when I think about what percentage of … Continue reading

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Testing My Theory

Apparently it wasn’t only me who thought the new Practitioner Priority Service (PPS) guidelines were ambiguous.  I don’t think the PPS customer service reps understand them either.  The best I could tell, I thought that they would be checking qualifications more closely, … Continue reading

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IRS Stat Interpretation

I always find it interesting that when the IRS comes out with new statistics, they try to distort them ever so slightly to appear more in their favor.  Or the IRS will highlight one thing and downplay another.  Most of the … Continue reading

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It’s always “hurry up and wait” with the IRS

It’s always “hurry up and wait” with the IRS. The Offer in Compromise (OIC) process is a perfect illustration of this point. If a taxpayer finds himself with a tax debt that he cannot pay, one of his options is … Continue reading

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IRS Hopes to Answer 63% of Calls in 2013

The Taxpayer Advocate Service (TAS) released its annual report to Congress today which focuses on a few main themes: tax code simplification/reform, increased funding for the IRS, greater safeguards against identity theft, and improved taxpayer service. For anyone working in the field … Continue reading

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International IRS Offices

US citizens and resident aliens must report their worldwide income, meaning income from all sources within or outside of the United States.  The IRS receives tax filings and payments all year round and from all over the world.  If you derive … Continue reading

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