Starting today the California Franchise Tax Board (FTB) is expanding its Live Chat program to business entity questions. Live Chat is a web-based communication application that was first launched about 6 months ago and is open to both taxpayers and practitioners. It is a quick way to get answers to general state tax questions — quicker, apparently, than waiting on the phone. However, account-specific questions will not be addressed in this manner. If you have questions or issues to address about a specific tax account, you must go through the normal channels. Live Chat is available 8:00am to 5:00pm Monday – Friday. Check it out here.