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IRS Hopes to Answer 63% of Calls in 2013
The Taxpayer Advocate Service (TAS) released its annual report to Congress today which focuses on a few main themes: tax code simplification/reform, increased funding for the IRS, greater safeguards against identity theft, and improved taxpayer service. For anyone working in the field … Continue reading
Posted in IRS News & Info
Tagged annual report, customer service, IRS phone lines, Nina Olson, TAS, Taxpayer Advocate
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If you have to call TAS, at least dial the right number
photo via gretachristina.typepad.com The Taxpayer Advocate Service (TAS) has two main phone numbers. 877-ASK-TAS1 (established in 2004) 877-777-4778 (NTA toll-free line, established in 1998) The NTA toll-free line is the more prominent number on the TAS website. It is the number … Continue reading
Posted in Tax Tips, TIGTA audits
Tagged NTA, phone, TAS, Taxpayer Advocate, TIGTA, toll-free
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Should the IRS Take to the Phones?
When the Taxpayer Advocate Service (TAS) submitted its 2011 annual report to Congress, it emphasized how “the IRS has changed from focusing on personal, local service to automated, centralized processes” and how this shift has hurt the taxpaying public. At … Continue reading
The Taxpayer Advocate Has Spoken – Is Anybody Listening?
Today the Taxpayer Advocate Service (TAS) released its annual report to Congress and, once again, the tone of the report is one of alarm. Nina Olson, head of TAS, is particularly concerned about the lack of funding at the IRS. … Continue reading
Nina Olson: “Capable and Dogged”
I feel like my opinion of the Taxpayer Advocate Service is . . . evolving. Not that I ever had anything against Nina Olson personally, I have just always questioned the independence and effectiveness of the organization that sometimes seems like little … Continue reading
TAS No Longer Taking Simple “Delay” Cases
The Taxpayer Advocate Service (TAS) — that independent organization within the IRS whose mission it is to assist taxpayers — announced that it no longer has the manpower to assist taxpayers where the only complaint is IRS delay. Taxpayers must go elsewhere for … Continue reading
IRS Wants Quantity More Than Quality
The Taxpayer Advocate Service (TPS) reports that IRS employee performance measures focus too much on “cycle time.” In other words, the IRS performance rules encourage employees to take actions and close cases quickly, even at the expense of quality work. … Continue reading
TAS Takes Credit for Changes to Innocent Spouse Rule
The National Taxpayer Advocate, Nina Olson, took a bow yesterday as the IRS announced removal of the two-year statute of limitations under the Innocent Spouse program. According to Olson, she and her staff have been advocating for this change for … Continue reading
Taxpayer Advocate Interview
Nina Olson, head of the Taxpayer Advocate Service (TAS) recently spoke with Kiplinger. Check out the details here. She doesn’t really say anything we haven’t heard her say before, but we do learn that her Washington D.C. office is adorned with … Continue reading
Taxpayer Advocate Wants More Money Spent on Collections
Shouldn’t the Taxpayer Advocate be focused on providing high quality tax relief within the bounds of the law? The Taxpayer Advocate Service (TAS) describes themselves as an “independent organization within the IRS whose employees assist taxpayers who are experiencing economic harm, who … Continue reading